Forum Discussion

Member

2 years ago

CUSTOMER CARD FILE SHOWING A BALANCE AMOUNT BUT NO INVOICES OUTSTANDING

Hi, A few of our customers have a balance amount in their card file but there are no outstanding invoices. I have run a receivables report and they are not showing up. I was just wondering how do ...

Shella_A

MYOB Moderator

2 years ago

Hi leawalt,

Hope you are doing well. Let us know if you require any further help.

Cheers,

Shella

leawalt

Member

2 years ago

Hi,

My customers do not have any invoices open they are all closed, but in their card file it is showing up with a balance amount. Just a couple of weeks ago I allocated a payment to one of my customers which left them with a zero balance but then an amount showed up in their card file which wasn't there before and their card file always balanced.

Thanks.

Mere1
Member
2 years ago
We have the same issue on one of our customers as well. Amount on card but no outstanding invoices.
Earl_HD
MYOB Moderator
2 years ago
Hi leawalt, and Mere1,

Thanks for reaching out and my apologies for the late response. What I would recommend is to visit this help article that will help you fix this issue: Receivables, payables or inventory out of balance

Feel free to post again, we're happy to help!
Regards,
Earl