Forum Discussion

local14's avatar
local14
Contributing Cover User
4 years ago

Customer card imbalance

I have a customer card balance -$350 but this balance is not appearing on the customer aged receivables report nor the customer receivables reconciliation report.  Not sure how this has gotten out of...
  • Steven_M's avatar
    Steven_M
    4 years ago

    Hi local14 

     

    I understand that our team have taken a look at that file and re-balanced that card file for you.

    If you do require future assistance don't hesitate to get in touch.

local14's avatar
local14
Contributing Cover User

Hi Steven

 

Can you please let me know how i can send these screen shots to you in a private discussion?

thanks

 

Steven_M's avatar
Steven_M
Former Staff
4 years ago

Hi local14 

 

You are welcome to send me that information in a Forum private message if required.

 

In terms of screenshots, you would not be able to attach these to a Forum private message as an attachment, however, you can use the Photos option in the compose message toolbar to upload and add those images. Forum Help: Adding Images has more information on that topic.

  • Steven_M's avatar
    Steven_M
    Former Staff
    4 years ago

    Hi local14 

     

    I understand that our team have taken a look at that file and re-balanced that card file for you.

    If you do require future assistance don't hesitate to get in touch.

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