Forum Discussion

amanda73's avatar
amanda73
4 years ago

Customer Card showing a credit value

  Hi,   I am trying to resolve an issue where a customer card shows they have a credit value. The customer has not been given a credit. for anything and all their invoices have now been paid in f...
  • Melisa_D's avatar
    Melisa_D
    4 years ago

    Hi amanda73, 

     

    Thank you for your post. Generally this can be fixed by a file repair however before we do this can you please run the Aged receivables detail or summary report dated 31/12/9999, is there an out of balance here ? If not, can you please send me a private message with the following information:

    • Serial number 
    • Your full name and email address 
    • File ID of the file (This can be found by going to Help > About MYOB AccountRight)
    • Screenshot of the report 
    • Name of customer

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Melisa_D's avatar
Melisa_D
Former Staff
4 years ago

Hi amanda73, 

 

Thank you for your post. Generally this can be fixed by a file repair however before we do this can you please run the Aged receivables detail or summary report dated 31/12/9999, is there an out of balance here ? If not, can you please send me a private message with the following information:

  • Serial number 
  • Your full name and email address 
  • File ID of the file (This can be found by going to Help > About MYOB AccountRight)
  • Screenshot of the report 
  • Name of customer

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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