Forum Discussion

amanda73's avatar
4 years ago

Customer Card showing a credit value

  Hi,   I am trying to resolve an issue where a customer card shows they have a credit value. The customer has not been given a credit. for anything and all their invoices have now been paid in f...
  • Melisa_D's avatar
    4 years ago

    Hi amanda73

     

    Thank you for your post. Generally this can be fixed by a file repair however before we do this can you please run the Aged receivables detail or summary report dated 31/12/9999, is there an out of balance here ? If not, can you please send me a private message with the following information:

    • Serial number 
    • Your full name and email address 
    • File ID of the file (This can be found by going to Help > About MYOB AccountRight)
    • Screenshot of the report 
    • Name of customer

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.