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CT-56's avatar
CT-56
Trusted Cover User
4 years ago
Solved

Customer EFTPOS surcharge

When a customer pays sales invoices by EFTPOS I add a surcharge.

When I enter payment to Recieve Payments I enter surcharge to the finance box.

When I print the finance charge invoice that is created by MYOB nothing shows in description.

I would like EFTPOS SURCHARGE to show here.

Is this doable? CT56

 

  • Earl_HD's avatar
    Earl_HD
    2 years ago

    Hi Cara1,

    Thanks for reaching out and my apologies for the late response. Can you please try to run the report for a shorter period? 

    Please inform us if you encounter the same issue so we can investigate further. 
    Regards,
    Earl

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  • CT-56's avatar
    CT-56
    Trusted Cover User
    4 years ago

    I too have the issue of default finance charge invoice NO DESCRIPTION.

    Using the eftpos slip as a receipt. This does show surcharge amount.

    Hoping Myob feature we need is produced soon. CT56

  • Steven_M's avatar
    Steven_M
    Former Staff
    4 years ago

    Hi CT-56 

     

    When you record a payment with an amount in the Finance Charge field, a secondary invoice is created for that customer with the payment amount applied to that to close it off.

     

    This system-generated invoice would be a service-based invoice with the account being the sales linked account for late charges and surcharges being used (Setup>>Linked Accounts>>Sales account). There is no description for the transactional line on that invoice. If a description record is required, a user would need to open that invoice after recording and manually make changes to that invoice. There is no provision to automatically populate that line with a pre-defined description.

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When a customer pays sales invoices by EFTPOS I add a surcharge.

When I enter payment to Recieve Payments I enter surcharge to the finance box.

When I print the finance charge invoice that is created by MYOB nothing shows in description.

I would like EFTPOS SURCHARGE to show here.

Is this doable? CT56

 

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When a customer pays sales invoices by EFTPOS I add a surcharge.

When I enter payment to Recieve Payments I enter surcharge to the finance box.

When I print the finance charge invoice that is created by MYOB nothing shows in description.

I would like EFTPOS SURCHARGE to show here.

Is this doable? CT56

 

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When I enter payment to Recieve Payments I enter surcharge to the finance box. When I print the finance charge invoice that is 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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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Customer EFTPOS surcharge","moderationData":{"__ref":"ModerationData:moderation_data:704997"},"body":"

I too have the issue of default finance charge invoice NO DESCRIPTION.

Using the eftpos slip as a receipt. This does show surcharge amount.

Hoping Myob feature we need is produced soon. CT56

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"194","kudosSumWeight":0,"repliesCount":0,"postTime":"2021-05-20T15:00:51.080+10:00","lastPublishTime":"2021-05-20T15:00:51.080+10:00","metrics":{"__typename":"MessageMetrics","views":1189},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Sales_and_Purchases/message:704841/message:704997","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:194":{"__typename":"Rank","id":"rank:194","position":0,"name":"Former Staff","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:49125":{"__typename":"User","id":"user:49125","uid":49125,"login":"Steven_M","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2012-04-27T10:52:39.175+10:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/custom/Rectangle_24-1706588706059.png?time=1712840915000"},"rank":{"__ref":"Rank:rank:194"},"entityType":"USER","eventPath":"community:myob/user:49125"},"ModerationData:moderation_data:705043":{"__typename":"ModerationData","id":"moderation_data:705043","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:705043":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:49125"},"id":"message:705043","revisionNum":1,"uid":705043,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"parent":{"__ref":"ForumTopicMessage:message:704841"},"conversation":{"__ref":"Conversation:conversation:704841"},"subject":"Re: Customer EFTPOS surcharge","moderationData":{"__ref":"ModerationData:moderation_data:705043"},"body":"

Hi CT-56 

\n

 

\n

When you record a payment with an amount in the Finance Charge field, a secondary invoice is created for that customer with the payment amount applied to that to close it off.

\n

 

\n

This system-generated invoice would be a service-based invoice with the account being the sales linked account for late charges and surcharges being used (Setup>>Linked Accounts>>Sales account). There is no description for the transactional line on that invoice. If a description record is required, a user would need to open that invoice after recording and manually make changes to that invoice. There is no provision to automatically populate that line with a pre-defined description.

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