Customer Statements Blank
I recently sent end of month statements and our customers have advised that no transctions appear on them. They are completely blank. I have checked tht these customer do in fact have balances and th...
Forum Discussion
Hi cass1906
Statements in AccountRight can print blank. This is due to the way in which the Print/Email Statements window will generate and populate the window.
When you open the Print/Email Statements window, the system will check to see if the card has a balance. If the card has a balance it will appear in the window to produce a statement. Should you have Only include invoices up to Statement enabled or use an activity statement it will only showcase invoices up to that date. This does mean that when you go to produce your statements the card will appear but due to that date option you are almost throttling the statement from showing values thus shows blank.
If you are expecting to see invoices appearing on the statement you would be looking at ensuring that you have no transactions dated after the statement date if you are going to use the Only include invoices up to Statement date or activity statement.
I am having the same issue and I know that I have done everything correctly (dates etc).
