rprimrose
5 days agoContributing User
Customer Underpayment
Hi,
We had a customer pay in May 2025, Invoice 9152 was credited however they did not receive the credit note prior to the payment cycle, so they paid the invoice which was suppose to be a credit. As you can see adding 9149, 9154, 9142 and 9152 = $225.86 but the Cr/Clm has been taken away from the total invoice amounts therefore they havent fully paid the total outstanding. How would i record this transaction would I allocate it so that only part of an invoice has been paid or record as an overpayment or underpayment??