Forum Discussion

rprimrose's avatar
rprimrose
Contributing User
10 months ago

Customer Underpayment

Hi,

 

We had a customer pay in May 2025, Invoice 9152 was credited however they did not receive the credit note prior to the payment cycle, so they paid the invoice which was suppose to be a credit. As you can see adding 9149, 9154, 9142 and 9152 = $225.86 but the Cr/Clm has been taken away from the total invoice amounts therefore they havent fully paid the total outstanding. How would i record this transaction would I allocate it so that only part of an invoice has been paid or record as an overpayment or underpayment??

 

1 Reply

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    10 months ago

    Hi rprimrose,

     

    When a customer pays less than the total due because a credit note wasn’t received in time, it’s best to keep your records reflecting exactly what happened by recording it as an underpayment. Here's a link on how to record it. If you still need more help with this, make sure to reach out to our team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

     

    Cheers,

    Doreen