Forum Discussion

Buffd's avatar
Buffd
Experienced Cover User
3 years ago
Solved

Data FIle Serial Number change and loss of attachments

Can anyone tell me if you have had this problem. I had to move a client from one serial number to another and in the process it seems the attachments of all the creditors invoices (from DEXT) have b...
  • Steven_M's avatar
    Steven_M
    3 years ago

    Hi Buffd 

     

    A script is an online tool that MYOB can run over company files to repair some minor situations or completed various tasks such as the ability to move In Tray documents from one file to another. This is only available to MYOB support staff and for the most part requires diagnosing of the case before the script can be run.

Buffd's avatar
Buffd
Experienced Cover User

Hi Steven.

 

Thanks for responding. What is this script you talk about ?

 

In the meantime i will enquire with DEXT.

 

Maybe this is something that can be looked at to add to MYOB as i am sure this is not a one off that a client has changed their serial number.

Steven_M's avatar
Steven_M
Former Staff
3 years ago

Hi Buffd 

 

A script is an online tool that MYOB can run over company files to repair some minor situations or completed various tasks such as the ability to move In Tray documents from one file to another. This is only available to MYOB support staff and for the most part requires diagnosing of the case before the script can be run.