Forum Discussion

Experienced User

4 years ago

Deleted credit payment with a transfer from deposits transaction - help!

I've gone and deleted a payment applied from a customer credit, on a sales invoice that had a tranfer from deposits transaction!!! The sale is closed showing a nil balance, the credit hasn't redu...

Transfer from deposits

Komal_S
3 years ago
Hi MINAUS

I haven't received your private message. Do you mind sending it again so we can advise accordingly?

Komal_S

MYOB Staff

4 years ago

Hi MINAUS

So we can advise how to fix this, can you please describe the exact steps that were followed. If possible, please attach a screenshot of the entire invoice, it's complete history screen, what's appearing in the returns and credits tab and if the impacted invoice was reversed to settle the credit. You're welcome to send these by Private Message if they contain sensitive information.

MINAUS
Experienced User
4 years ago
Hi Kormal - received this message when trying to private message you back:
- Komal_S
  MYOB Staff
  4 years ago
  Hi MINAUS
  
  Please refresh the page, clear your browser cache and try again, as it should then allow.
MINAUS
Experienced User
3 years ago
Hi - I have emailed, is there any type of fix for the error?
- Komal_S
  MYOB Staff
  3 years ago
  Hi MINAUS
  
  I haven't received your private message. Do you mind sending it again so we can advise accordingly?
  - MINAUS
    Experienced User
    3 years ago
    Thank you for your time - this has now been resolved.