Deleting a duplicate supplier invoice
Hi all, I had two invoices from a supplier for the same item, but at different amounts. It was later determined that we only received one of these items, so the lower amount invoice was cancelle...
Forum Discussion
Hi Genreve,
I am in AccountRight Premier and it did not come up exactly the same.
I tried adjusting the Inventory (which I'm not sure if that worked) and it didn't fix the problem.
Now I'm really lost.
Hi powerette,
First thing I suggest is to check why the item value is at $0 when there is a purchase recorded for this item and the item price isn't $0. Usually, recording an inventory adjustment to increase the total item value by the same amount as the purchase value would allow you to delete the purchase order and return both the quantity and value to zero. If this doesn't work, you'll need to reach out to our support team. You can reach them on live chat via the virtual assistant MOCA or raise a support ticket via MyAccount.
Cheers,
Princess
Thank you. I managed to delete one of the invoices, but now I can't update the other one as they had 2 different amounts for the same product. I can't even seem to get to MOCA so am getting quite frustrated. All I want to do is add $1.10 to the item amount and it comes up with the same error message.
Can someone please assist?
When I try to log in to get to MOCA and put our business name in nothing happens - very annoying.
Hi powerette,
I totally get how frustrating it is when things don't go as planned. Since adjusting the inventory didn't work, your next step would be to reach out to our support team so they can look into it further. You don't need to sign in to open MOCA. Just open this link and click the purple speech bubble in the bottom right corner to access MOCA. Then, type "get help from a support agent," and you'll get a link to connect with a live chat agent.
Cheers,
Princess
I'm so sorry but there isn't a speech bubble that doesn't need signing in.
