Hi Tracey
Hoping you can help me please. I am tring to delete a supplier payment I made. It won't allow me to delete or reverse. Message is that I can't delete a deposit payment on a recorded supplier invoice.
Thanks in advance.
Hi Shella
I am revisiting this issue and here is the message I am getting on MYOB.
You may not reverse a deposit transaction for a recorded purchase.
Looking forward to your help.
Hi DeeDoh,
The error "You may not reverse a deposit transaction for a recorded purchase" pops up because the payment was applied to an order instead of an invoice. Once the order is converted to an invoice, the system won't let you delete the payment since the order isn't accessible anymore. For more details on how to handle this, check out this thread.
Cheers,
Princess
Hi DeeDoh,
Thanks for your post. Please allow me to extend to you a very warm welcome to the Community Forum.
My apologies for the delay in response. We are sorry to hear that you are having difficulties deleting a deposit transaction from your supplier payment. We appreciate your patience. Allow me to help you with this. You may follow the steps below on how you can delete the deposit, depending on the purchase order.
If the purchase order hasn't been converted to a bill,
If the purchase order has been converted to a bill,
You can't simply delete the deposit; the bill will first need to be reversed. This provides an audit trail of the transaction and allows the deposit to be refunded.
Let's walk you through how to do this. The scenario we'll use is where an order has been created and a deposit applied, then the order is converted to a bill but is subsequently cancelled.
If you need to reverse the deposit because the wrong amount has been applied, after completing the steps below, you'll need to recreate the order and apply the correct deposit amount.
Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this.
Kind regards,
Shella
