Description Field on Order form does not expand to multiple lines

Question

If I open a sales order and get the Sales - Edit Item dialogue in Accountright 2023.1.0 only the first line of the Desription in the order items is visible even if I stretch the dialogue window to make it larger. Other staff on different computers do not have the same issue.

The text is there. If I start editing the Description field I can scroll down with down arrow to reveal one line at a time but it means clicking on each entry and scrolling down it to read it.

A saw this was apparently an issue in about 2017 but it was supposedly fixed.

I am using Windows screen Scale of 150% which fits with the suggestion of it being more than 125%.

Screen resolution is 3840 x 2160 x 2 displays.

Windows 10

Any suggestions?

samaram · Answer

Hi&nbsp;Lucky_Man&nbsp;
&nbsp;
Thanks for your post. When you choose to have a larger scale, and the text font is increased, it does cause there to be less empty space left in the tables.
&nbsp;
If you change it to 100% instead, are you able to see more of the description field?
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

lucky_man · Answer

Samara, thaks for replyinga nd sorry for slow response.

I tried it at 100% display and the issue is much the same.

To be clear this is about the form not adjusting to the height of rows to show fields that have multiple lines.

samaram · Answer

Hi&nbsp;Lucky_Man&nbsp;
&nbsp;
Thanks for your response. Can you please provide a screenshot so we have a clearing idea of what you are seeing on your end?
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

lucky_man · Answer

The issue is seen in the description field.&nbsp; The field has extended onto the next line but the next line is not visible without clicking on the field and using down arrow and then you can only see one line at a time.&nbsp; If you do not click on the field you can not see that there are more lines to see so they get missed.

Forum Discussion

Description Field on Order form does not expand to multiple lines

Looking for something else?

Related content

Invoice description

Change Item description

Expandable windows

Multiple Currencies

search description column for specific information

Description for Purchase journals

Pay Superannuation multiple reversals

multiple delivery addresses