Forum Discussion

Lucky_Man's avatar
Lucky_Man
Experienced Cover User
2 years ago

Description Field on Order form does not expand to multiple lines

If I open a sales order and get the Sales - Edit Item dialogue in Accountright 2023.1.0 only the first line of the Desription in the order items is visible even if I stretch the dialogue window to make it larger.  Other staff on different computers do not have the same issue.

The text is there.  If I start editing the Description field I can scroll down with down arrow to reveal one line at a time but it means clicking on each entry and scrolling down it to read it.

A saw this was apparently an issue in about 2017 but it was supposedly fixed.

I am using Windows screen Scale of 150% which fits with the suggestion of it being more than 125%.

Screen resolution is 3840 x 2160 x 2 displays.

Windows 10

Any suggestions?

  • SamaraM's avatar
    SamaraM
    Former Staff

    Hi Lucky_Man 

     

    Thanks for your post. When you choose to have a larger scale, and the text font is increased, it does cause there to be less empty space left in the tables.

     

    If you change it to 100% instead, are you able to see more of the description field?


    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    • Lucky_Man's avatar
      Lucky_Man
      Experienced Cover User

      Samara, thaks for replyinga nd sorry for slow response.

       

      I tried it at 100% display and the issue is much the same.

       

      To be clear this is about the form not adjusting to the height of rows to show fields that have multiple lines.

      • SamaraM's avatar
        SamaraM
        Former Staff

        Hi Lucky_Man 

         

        Thanks for your response. Can you please provide a screenshot so we have a clearing idea of what you are seeing on your end?


        If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.