Forum Discussion

Zoanne's avatar
Zoanne
Member
9 months ago

Drag & Drop - new Outlook

Hello,   We use the AccountRight (desktop) and since updating to the newest version of outlook you can no longer drag & drop pdf invoices in to the MYOB inbox. Thanks
Zoanne's avatar
Zoanne
Member
9 months ago

Hello Thanks for the reply. Im trying to drag and drop a invoice(pdf) into the in tray and it wont let me. I have a new computer with the new version of outlook (released feb 2025) and it doesn't allow it. My older computer with the old version of outlook on it still works. 

 

 

Earl_HD's avatar
Earl_HD
MYOB Moderator
9 months ago

Hi Zoanne,

If you're experiencing difficulties dragging and dropping an invoice (PDF) into the In Tray, try saving the document to your desktop first and then uploading it from there. Additionally, you might want to consider reinstalling both AccountRight and Outlook to see if that resolves the issue. It's also a good idea to ensure that all your Windows updates are installed, including updates for the .NET Framework.

I hope this helps!

Regards,
Earl

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