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andy_h's avatar
andy_h
User
2 years ago

Drag and drop not working

I have just installed the latest AccountRight on a new computer and the Drag and Drop feature for getting documents in is not working from Outlook 365.

I drag the document out of Outlook over and then there is nothing, the icons on the window are no longer useable.

I can drag the document to the desktop from Outlook so that part is working.

I am having to save the files to the computer and then use "Add Document" to add them.

Additional time required for this.

 

Please advise, have uploaded a screenshot of the attachment window after I have dropped the document I am trying to upload.

 

Only doing from Outlook, drag and drop from windows is working.

 

Thanks

 

Andy

 

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  • ChrisMYOB's avatar
    ChrisMYOB
    Former Staff
    2 years ago

    Hello andy_h 

     

    Welcome to the Community Forum. 

     

    It would appear from what you have said that it's just not working when you try to drag directly from outlook. 

    The function still appears to be working as a whole. 

    I can suggest trying to reinstall both AccountRight and Outlook, to see if this assists in the situation. I would also make sure you have all windows updates installed including the .NET Framework updates.

     

    If my response has answered your inquiry please click "Accept as Solution" to assist other users to find this information.