Hi precision123,
Thanks for sharing the screenshots. From what I can see, you’re trying to delete the duplicate sale rather than the original one.
It also looks like the duplicate sale is tied to transfer from deposits entries, which is why it isn’t behaving like a normal invoice deletion. In a standard deposit-linked sale, a reversal is often the next step, but because this one appears to have duplicated transfer from deposits entries, the transaction may be out of balance.
If your software won’t let you delete or reverse it, the best next step is to contact support and share the screenshots so they can check what's causing it. You can reach out by creating a ticket in My Account or connecting with our live chat through MOCA, our virtual assistant.
Regards,
Genreve
