Email Default Template Message not Appearing in Sent Emails from Accountright

Hi Newcraft,

Thanks so much for sharing the screenshots, and nice one for already working through those troubleshooting steps before posting. That’s really helped narrow things down.

At this stage, we can’t really say for sure what’s causing it just yet without a bit more testing. A couple of extra things worth trying:

• Send yourself a test invoice using one of the standard invoice forms instead of your custom one, just to see whether the issue is tied to the form itself
• Remove the saved invoice email default message, re-enter it, and save it again to refresh the template.

If those tests still don’t do the trick, it’d be best to get our support crew involved so they can dig into it further with you. You can reach them by lodging a support case through My Account, or by jumping onto live chat via our virtual assistant, MOCA.

Cheers,

Princess