Forum Discussion

Contributing User

6 months ago

Solved

Email invoice Rejected

We have been trying to email invoices to a regular client, but this month the emails are getting fired back as Undeliverable: Diagnostic-Code: rejected. Our client has stated they have us in contacts and Whitelist (farmside ISP)

Jemar_C
6 months ago
Hi AJRattray,

I can see that invoices are bouncing back when you are sending them to your client. Please check your private message, I've sent a message and please respond privately with the email address that you are having an issue with. We need to check the status in our back end.

Cheers,
Jem

Trushka
Contributing User
5 hours ago
HI Guys we are having some rejection problems too - we can receive and send emails using Outlook but MYOB sent emails says rejected. How can we sort this?
- Doreen_P
  MYOB Moderator
  4 hours ago
  Hey Trushka,
  
  It looks like the rejection email might be due to the recipient's email address being blacklisted. I'll send you a private message to grab the email address so our team can check it out. If it's on the blacklist, we'll get it sorted, and you'll be able to resend the invoice once everything's cleared up.
  
  Cheers,
  
  Doreen
Jemar_C
Valued User
6 months ago
Hi AJRattray,

I can see that invoices are bouncing back when you are sending them to your client. Please check your private message, I've sent a message and please respond privately with the email address that you are having an issue with. We need to check the status in our back end.

Cheers,
Jem
- epineto
  6 months ago
  Hi Jemar_C,
  We are facing same issue in our business associated to our email. Could you please contact me privately so I can share our email to be released from the blacklist? It is quite urgent. Thanks
  - Princess_R
    MYOB Moderator
    6 months ago
    Hi epineto,
    
    Welcome to the Community Forum!
    
    I understand the urgency of the situation and would be happy to help. I've sent you a private message so we can discuss the details and work on getting your email released from the blacklist.
    
    Cheers,
    
    Princess