email through outlook issues
when emailing invoices & everything from MYOB through Outlook our signature has stoped showing. Dose anyone have a fix
Forum Discussion
I have clicked on the micosoft outlook link which gives instuctions on setting up signature.
Our outlook settings have not changed. However, since the latest update email messages from MYOB are now in plain text and no longer include signature.
Hello gw110 and McPherson1
This has been tested and can be confirmed that the signature not attaching is due to settings within Outlook.
The only time the signature was not included in the testing was when the default signature setting within Outlook was set not to be added to new messages.
If the signature is not attached when sending emails, you will need to contact Outlook support for some further assistance.
If my response has answered your inquiry please click "Accept as Solution" to assist other users to find this information.
Hi Chris,
As stated previously, MYOB still ignoring this, saying it is an Outlook settings issues. It may well be, but it is caused by a change within MYOB AccountRight. Nothing changed in Outlook. Help links don't help at all. Several other users are having the same issues.
Can you escalate this to have it looked at properly please.
Hello McPherson1
Testing on this was done when the issue was raised on the latest version.
These tests confirmed that the signature not attaching is due to settings within Outlook.
The only time the signature was not included in the testing was when the default signature setting within Outlook was set not to be added to new messages.
Tests were preformed with multiple users logged into the file, one with restricted access, works as has been indicated: AccountRight automatically sends the information to Outlook and then Outlook settings are applied before sending the email automatically.Chris,
Just because your testing shows it works on one install on one system it does not prove there isn't an issue.
Currently MYOB will send the emails with a signature when one person is logged in to the company file, but as soon as multiple users are on it reverts to sending emails in plain text with no signature. This behaviour changed after the October updated was applied and has not been fixed since. If it is an Outlook setting issue, how could it change due to number of people using the MYOB file?
This issue has been widely reported and the constant advice of "Check Outlook settings" is extremely condescending and insulting. If there is a issue between the current version of MYOB and Outlook it’s not one that can be repaired with the settings in the process provided and a customer should be able to expect a competent software developer would look further into it.
Did anybody end up finding a fix for this issue? It seems MYOB is sending the email format as 'plain text' which has never been the case in the past, they were always sent as HTML which would pick up the correct signature. This has only changed since the October 2022 update and Outlook/IT say it's a MYOB issue as all Outlook settings are correct.
Basically, MYOB isn't sending as HTML anymore which is causing the issue. Wondering when this will be resolved?
No issue has not been resolved because MYOB think it is an Outlook issue and not a MYOB issue. However, it DOES work when there is only one person logged into MYOB...
We are experiencing this same issue but only on the PC's that have updated to Outlook version version 2212. Those PC's still on Outlook version 2211 are working as per normal (i.e email signature is attached to emails).
Outlook settings have not been changed and when creating a new email directly in outlook the signature is there so it is an issue with the Outlook/Myob Accountright interface.
Can MYOB please look into this?
