email through outlook issues
when emailing invoices & everything from MYOB through Outlook our signature has stoped showing. Dose anyone have a fix
Forum Discussion
Hello gw110 and McPherson1
This has been tested and can be confirmed that the signature not attaching is due to settings within Outlook.
The only time the signature was not included in the testing was when the default signature setting within Outlook was set not to be added to new messages.
If the signature is not attached when sending emails, you will need to contact Outlook support for some further assistance.
If my response has answered your inquiry please click "Accept as Solution" to assist other users to find this information.
Did anybody end up finding a fix for this issue? It seems MYOB is sending the email format as 'plain text' which has never been the case in the past, they were always sent as HTML which would pick up the correct signature. This has only changed since the October 2022 update and Outlook/IT say it's a MYOB issue as all Outlook settings are correct.
Basically, MYOB isn't sending as HTML anymore which is causing the issue. Wondering when this will be resolved?
No issue has not been resolved because MYOB think it is an Outlook issue and not a MYOB issue. However, it DOES work when there is only one person logged into MYOB...
We are experiencing this same issue but only on the PC's that have updated to Outlook version version 2212. Those PC's still on Outlook version 2211 are working as per normal (i.e email signature is attached to emails).
Outlook settings have not been changed and when creating a new email directly in outlook the signature is there so it is an issue with the Outlook/Myob Accountright interface.
Can MYOB please look into this?
