email through outlook issues
when emailing invoices & everything from MYOB through Outlook our signature has stoped showing. Dose anyone have a fix
Forum Discussion
Hello gw110 and McPherson1
This has been tested and can be confirmed that the signature not attaching is due to settings within Outlook.
The only time the signature was not included in the testing was when the default signature setting within Outlook was set not to be added to new messages.
If the signature is not attached when sending emails, you will need to contact Outlook support for some further assistance.
If my response has answered your inquiry please click "Accept as Solution" to assist other users to find this information.
Hi Chris,
As stated previously, MYOB still ignoring this, saying it is an Outlook settings issues. It may well be, but it is caused by a change within MYOB AccountRight. Nothing changed in Outlook. Help links don't help at all. Several other users are having the same issues.
Can you escalate this to have it looked at properly please.
Hello McPherson1
Testing on this was done when the issue was raised on the latest version.
These tests confirmed that the signature not attaching is due to settings within Outlook.
The only time the signature was not included in the testing was when the default signature setting within Outlook was set not to be added to new messages.
Tests were preformed with multiple users logged into the file, one with restricted access, works as has been indicated: AccountRight automatically sends the information to Outlook and then Outlook settings are applied before sending the email automatically.Chris,
Just because your testing shows it works on one install on one system it does not prove there isn't an issue.
Currently MYOB will send the emails with a signature when one person is logged in to the company file, but as soon as multiple users are on it reverts to sending emails in plain text with no signature. This behaviour changed after the October updated was applied and has not been fixed since. If it is an Outlook setting issue, how could it change due to number of people using the MYOB file?
This issue has been widely reported and the constant advice of "Check Outlook settings" is extremely condescending and insulting. If there is a issue between the current version of MYOB and Outlook it’s not one that can be repaired with the settings in the process provided and a customer should be able to expect a competent software developer would look further into it.Thank you Rainer. I was so inscenced by the reply from MYOB I couldn't repsond at the time.
It's simply not acceptable to have an issue reported by multiple compentent users of a particular feature who can categorically state that the issue arose after a specific update and have their concerns dismissed.
MYOB, there is an issue here. Please take it seriously and do some proper technical research. If it is setting in Outlook, outline what they are please.
ChrisMYOB did you happen to try this while the MYOB administrator was logged in, not just standard users? Recently noticed some emails would go out correctly but most of the time it still had the issue. After some testing that is the best guess at the issue, as it looks like when they log out the email sending behaviour changes back to how it used to be. It also might explain why some people aren't seeing the issue if their administrator account isn't normally logged in?
