email through outlook issues
when emailing invoices & everything from MYOB through Outlook our signature has stoped showing. Dose anyone have a fix
Forum Discussion
Hello McPherson1
Testing on this was done when the issue was raised on the latest version.
These tests confirmed that the signature not attaching is due to settings within Outlook.
The only time the signature was not included in the testing was when the default signature setting within Outlook was set not to be added to new messages.
Tests were preformed with multiple users logged into the file, one with restricted access, works as has been indicated: AccountRight automatically sends the information to Outlook and then Outlook settings are applied before sending the email automatically.
ChrisMYOB did you happen to try this while the MYOB administrator was logged in, not just standard users? Recently noticed some emails would go out correctly but most of the time it still had the issue. After some testing that is the best guess at the issue, as it looks like when they log out the email sending behaviour changes back to how it used to be. It also might explain why some people aren't seeing the issue if their administrator account isn't normally logged in?
