Forum Discussion

topnorth's avatar
topnorth
Member
10 months ago

Emailed Sales Invoices

Before the online payment verification process, I used to be able to email sales invoices to my customers so that they could print it off.  Now with the secure payment option, there seems to be no at...
FionaS23's avatar
FionaS23
Contributing User
9 months ago

Hi Princess,

 

I have full access, but I think it is because of the secure invoicing. I am able to go through the desktop and print & save it as a PDF. That is the only way I am able to do it now. I am unable to print or download from the browser version of MYOB. Very annoying that MYOB are now forcing us to use this secure invoicing.

Genreve_S's avatar
Genreve_S
MYOB Moderator
9 months ago

Hi FionaS23,

 

Thanks for the added info. Since the error message indicates that the issue is related to user access instead of secure invoicing, it's best to go through the virtual assistant MOCA or go with the support ticket route in MyAccount to resolve it.

 

Regards,
Genreve

  • FionaS23's avatar
    FionaS23
    Contributing User
    9 months ago

    I have just spoken to someone in the account right team & they have informed me that Yes, upgrading to secure invoicing is necessary to regain the ability to print and download invoices in AccountRight. nothing to do with user access

    • AmandaMYOB's avatar
      AmandaMYOB
      MYOB Moderator
      9 months ago

      Hey FionaS23​ 

      You'll still be able to print and download invoices in MYOB AccountRight. The ability to Print/PDF invoices at the moment has been impacted, the team is currently working to fix this. I've responded to your comment over on this post as well and will continue to post updates over there.

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