Is anyone else having issues with emailing statements and they going to customers spam?
Before everyone says about customers spam filters etc, they all get the invoices sent the same method to same email, just not the statements and not 100 % of the time.
Hi Kiwigal,
I’m sorry to hear that some statements are going to customers’ spam folders, especially when invoices are being sent to the same addresses using the same method. As a workaround, the affected customers could try adding the email address or domain that sends the statements to their safe-senders or allow list. They can also check whether the statements are being moved to spam automatically. If it’s still happening after that, it’s best to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so they can look into this further.
Regards,
Sai
