Forum Discussion

Denise102's avatar
Denise102
Experienced User
3 years ago
Solved

Emailing remittance advice

Hi, For one of our suppliers, when I go into the email remittance advice, under the email address it has a totally different email address than what the company has.  I have checked the card file a...
  • Komal_S's avatar
    Komal_S
    3 years ago

    Hi Denise102 

    So we can identify what the issue is, can you please save the email address in the card file again, open the email remittance window, select this payment and check what's the email address shown on the top? If it's incorrect, change it on this window and email the remittance advice as a test to check if it then goes correctly. 

Komal_S's avatar
Komal_S
MYOB Moderator
3 years ago

Hi Denise102 

So we can identify what the issue is, can you please save the email address in the card file again, open the email remittance window, select this payment and check what's the email address shown on the top? If it's incorrect, change it on this window and email the remittance advice as a test to check if it then goes correctly. 

  • Denise102's avatar
    Denise102
    Experienced User
    3 years ago

    Hi Komal,

     

    I fixed it, it was under card file, supplier, payment details, under remittance advice delivery status the "to be emailed" address was the wrong one.  Now that I have put the correct email address in, it is fixed :)