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Estelle0's avatar
Estelle0
Member
1 year ago
Solved

Emails Forwarded to MYOB Intray via outlook rules being rejected

I Have now tried a few different ways.    Emails sent to in-tray just fine if sent without the rule but once applied to the rule i get a rejection notice.  I have seen this in forums prior but ...
  • Genreve_S's avatar
    Genreve_S
    1 year ago

    Hi Estelle0,

     

    The error message you're seeing usually indicates that the email address [email protected] needs to be whitelisted. I recommend adding this email address to your whitelist and trying again. If the problem continues after doing this, it might be best to contact support for further troubleshooting. You can do this through the MyAccount window or by using the live chat feature via MOCA.

     

    Regards,
    Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator
1 year ago

Hi Estelle0,

 

The error message you're seeing usually indicates that the email address [email protected] needs to be whitelisted. I recommend adding this email address to your whitelist and trying again. If the problem continues after doing this, it might be best to contact support for further troubleshooting. You can do this through the MyAccount window or by using the live chat feature via MOCA.

 

Regards,
Genreve

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