Hi CohunaAutoElec,
Thanks for reaching out.
While sending emails in bulk they are sent using the default form. So sending an item invoice together with a time billing invoice would have issues. What I would recommend is sending the item invoices as one batch and another batch for the time billing invoices and making sure that we choose the form(format before sending these invoices). Here is the help article Print or email sales, which will serve as a guide with the process.
Let me know if you require any further assistance with this. I'm happy to assist you.
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Cheers,
Genreve
HI There,
This is exactly the process we follow.
We send them in two batches, time billing and item - seperately.
If I go back into the invoice and email it directly they often receive it.
Thanks
Hello, CohunaAutoElec that's great! Thanks for letting us know.
As we are looking into it, our current workaround is to send them in separate batch. One for item invoice and the second will be time billing invoice.
Regards,
Hannah
Hi Hannah,
My last comment literally said, that is what i currently do - and it doesn't work.
I send two batches, one lot of emails in time billing and then a second batch in item. But this doesn't resolve the issue.
