Forum Discussion

JenIvan's avatar
JenIvan
11 months ago

Entering credits from In tray always 1c short?

Hi Myob I was wondering please when there is going to be a fix for the problem when you enter a credit from the intray its always 1c short when MYOB reads it. So Credit could be for $300 but Myob wi...
Shella_A's avatar
Shella_A
MYOB Moderator

Hi JenIvan,

 

Thanks for your post.

 

My apologies for the late response. Our dedicated team is looking into this thoroughly. In the meantime, kindly update each transaction manually with an additional 1 cent. We truly appreciate your patience and understanding regarding this.

 

Feel free to post again anytime you require further assistance.

 

 

Kind regards,

Shella

JenIvan's avatar
JenIvan
10 months ago

Hi Shella

I haven't heard anythiong back yet and MYOB still does this?

Thanks

Jen

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    9 months ago

    Hi JenIvan,

     

    Thank you for reaching out, and your patience in waiting for a response.

     

    I've looked at the issue we've flagged, and it's currently being investigated. Our team is on it, waiting for the product development phase. As soon as we have any updates, we'll make sure to keep you in the loop. We really appreciate your patience and understanding on this.

     

    Please feel free to reach out if you need further assistance.

     

    Cheers,

    Princess

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