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PeterMc1's avatar
PeterMc1
Member
1 day ago
Solved

Entries on 31/01/2026 not working

We are posting entries (invoices and Credit notes in AP/AR) to clear balances in some client accounts and we are having the following issues: Some invoices posted to 31/01/2026 are not included in ...
  • Doreen_P's avatar
    Doreen_P
    1 day ago

    Hi PeterMc1,

     

    The issues you’re seeing with those 31 January invoices and credit notes definitely deserve a closer look. For the invoices not appearing in Open Invoices, a good first step is to double‑check the filter dates and make sure there aren’t any future‑dated transactions pushing them out of view. For the credit notes clearing the invoices but not reflecting correctly in the Receivables or Payables Reconciliation reports, make sure the date you applied the credit notes matches the period you’re reporting on, as the application date is what drives the balances in those reports. If things still aren’t lining up after checking those details, feel free to reach out to our team so they can dig into the file with you. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

     

    Cheers,

    Doreen

PeterMc1's avatar
PeterMc1
Member
1 day ago

I'm looking further into this and the balances showing in the aged reconciliation reports don't even reflect an actual invoice in some cases - just a random amount showing on the report.  I've never seen anything like this before in MYOB. 

 

Any ideas would be appreciated. 

Doreen_P's avatar
Doreen_P
MYOB Moderator
1 day ago

Hi PeterMc1,

 

The issues you’re seeing with those 31 January invoices and credit notes definitely deserve a closer look. For the invoices not appearing in Open Invoices, a good first step is to double‑check the filter dates and make sure there aren’t any future‑dated transactions pushing them out of view. For the credit notes clearing the invoices but not reflecting correctly in the Receivables or Payables Reconciliation reports, make sure the date you applied the credit notes matches the period you’re reporting on, as the application date is what drives the balances in those reports. If things still aren’t lining up after checking those details, feel free to reach out to our team so they can dig into the file with you. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

 

Cheers,

Doreen

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