Error trying to print an invoice
I am getting an error if I try and print or email an older invoice: You can't edit sales dated in the lock period. BUT nothing is changed... Just started happening..
Forum Discussion
Ron_Tthe update stuffed something up. MYOB needs to fix this urgently. You can't expect everyone to keep unlocking and locking their dates to email or print an invoice in a locked period. This opens the door to way too many issues.
Hi ASDAccounts,
I understand your concern about the lock date settings issue. Typically, a transaction will be locked out if a user changes the settings. The MYOB update should not alter any settings based on your preferences. However, if you're experiencing this issue, please try to untick the lock date setting and see if it reverts to being ticked again. If it locks again after changing the settings, then it might be a more complex issue that needs to be addressed by our technical team. Please feel free to reach out to us or connect with our virtual assistant, MOCA, on our website. If MOCA can't help, you'll be automatically directed to our live chat team.
Cheer,
Princess
