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FionaMiriam's avatar
FionaMiriam
Experienced Cover User
3 years ago

Error when trying to amend a sales invoice - crashing MYOB

Hi   We enter tracking information into a sales invoice after it has been processed. Some of these invoices are not allowing us to amend the invoice to add this information. I have tried:   - Inv...
ccds's avatar
ccds
Contributing User

We have exactly the same error, only started doing this a few days ago.

FionaMiriam's avatar
FionaMiriam
Experienced Cover User
3 years ago

Yes, seems to have started happening after the latest update.

 

This is a critical error and I really hope someone can actually do something to fix it.  

  • ccds's avatar
    ccds
    Contributing User
    3 years ago

    After speaking to MYOB, they are aware and the temporary fix is that stock has to be added to any item on the invoice that ended up with a zero balance. It will then let you amend the invoice

    • FionaMiriam's avatar
      FionaMiriam
      Experienced Cover User
      3 years ago

      I'm sorry what?

       

      I need to go an add imaginery stock in an inventory journal, then I can adjust the invoice? I am assuming I can then go and delete that stock adjustment.

       

      We litereally do hundreds of invoices a week - I really hope that this is being fixed now. Doing stock adjustment journals is not an ok fix. 

       

      I know this is not your solution - I just wanted someone from MYOB to see how ridiculous / fraught with human error that solution is.

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