Forum Discussion

D_Sydes's avatar
D_Sydes
Member
8 months ago
Solved

Errors -4641 and 136 when importing receive payments files

Hey, I am trying to import lists of payments for invoices. When I try to match customer by ID I get this error Error -4641: ReceivePaymentEvent_LineSaleEventDoesNotBelongToCard   When I try...
  • D_Sydes's avatar
    D_Sydes
    8 months ago

    Update: I reached out via live chat and was helped out by Rhonna. 

    After she ran some diagnostics, we cleared the MYOB cache by deleting the companyFileCache file within - 

    Cache located in "C:\Users\<userName>\AppData\Local\MYOB\AccountRight\Current\Cache".

    After this I tried importing again and happily was met with success! 

    Many thanks,

     

    Dan

Princess_R's avatar
Princess_R
MYOB Moderator
8 months ago

Hi D_Sydes​,

 

Thanks for checking out those imported details. The errors (Error -4641 and Error -136) you hit during the attempts to import payment lists, seem like they could be caused by the card details linked to the invoice and the payment info in the import file. As this needed a further look, your best bet would be to contact our team directly for more troubleshooting. 

  

Yes, duplicate invoice numbers can mess up the matching process. The import log usually has all the details you need to figure out what’s going on with these errors or warnings. Check out this link for more info. And to make things easier, you could try using the import template, and it should help streamline the importing process.  

  

Cheers, 

Princess

  • D_Sydes's avatar
    D_Sydes
    Member
    8 months ago

    Hi Princess,

     

    Thanks, I will reach out to the team directly. 

    This is the full error log with labelled fields. I don't know what the fields in columns B, E and I are, it looks like they're some kind of internal MYOB identifiers.

    I was able to fix the error -250 by correcting the customer ID, but not the -4641s. 

    I have been using import templates with success, but I do not believe this to be a template issue. 

    Anyway, I will reach out to the team. 

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.