Extremely disappointed

This is an email I have sent to MYOB today - in total since trying to migrate 2 of our smaller files to cheaper versions I have collectively spent over 12 hours of my time on the phone with no solution and have been overcharged for an annual subscription I do not have access to.

Beyond ANGRY

I have today collectively spent approximately 3.5 hours on the phone trying to have my Horne Group Pty Ltd Accountright Plus file (Agreement No: #########/Number #/Serial Number: #############) reinstated as it was cancelled by MYOB.  The file was cancelled after I requested a refund for the overcharge on my credit card file for a third Accountright Plus subscription that I do not have.

This file is our major file for my business and we need it reinstated immediately.  It would appear that no one can assist me with this even after investing over 3 hours of my time on the phone.

PLEASE REINSTATE MY FILE IMMEDIATELY – it has been paid for.

Also at no point did I request for the abovementioned file to be migrated to MYOB Business Pro.

If my file has not been reinstated by tomorrow, I will be going to the Ombudsman.  I have had enough of wasting my time for hours on the phone and using online systems that are not successful.

If you wish to discuss the above further please do not hesitate to contact me on ###########.

Is anyone else experiencing these problems.  

Salena Horne