Failed to load - Job profit and loss report
Hi, could you please look into the "Failed to load the report" issue for "This financial year to date" as attached? FYI - no issue with loading "Last financial year" as attached too. I tho...
Forum Discussion
Hi Earl
Thanks for the follow-up.
We do not use the desktop version often. When I opened it today, the ERROR message attached popped up.
"Unable to automatically confirm your company file. You may not be connected to the internet, oryour computer's firewall may not allow online confirmation. We recommend you try confirming your company file by phone. "
FYI - 1) internet connection is good, 2) computer configuration never changed so firewall should not be the problem.
Could you guide me to fix this problem?
The reason I opened the desktop version today is I want to figure out what you meant by "it's possible that you might be operating within two separate files." My understanding is that the cloud-based version and the desktop online version should always syn instantly. In the past, anything got changed in the cloud-based would be reflected in the desktop instantly, and vice versa. BTW, we always use online desktop version.
Thank you
Hi talinga,
Thank you so much for reaching out and my apologies for the late response. I would be glad to help you with this, I have sent you a private message to gather more information that will help us resolve this issue.
Looking forward to hearing from you soon!
Regards,
Earl
Hi Earl
I was unable to send you private message. Not sure if it's another system's bug?
The last 4 digit of serial no is: 4278
Hi Earl
Build number is 2023.10.1.12
Product number is AccountRight Plus AU 2023.10.0
