Forum Discussion

talinga's avatar
talinga
Experienced User
2 years ago

Failed to load - Job profit and loss report

Hi, could you please look into the "Failed to load the report" issue for "This financial year to date" as attached?    FYI - no issue with loading "Last financial year" as attached too.    I tho...
Earl_HD's avatar
Earl_HD
MYOB Moderator
2 years ago

Hi talinga,

Thank you so much for reaching out and my apologies for the late response. I would be glad to help you with this, I have sent you a private message to gather more information that will help us resolve this issue.

Looking forward to hearing from you soon!
Regards,
Earl

talinga's avatar
talinga
Experienced User
2 years ago

Hi Earl

I was unable to send you private message. Not sure if it's another system's bug? 

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi talinga,

    I'm sorry to hear that and thanks for the screenshot. Can you please confirm the last four digits of your Serial Number?

    Looking forward for your response.
    Regards,
    Earl

  • talinga's avatar
    talinga
    Experienced User
    2 years ago

    The last 4 digit of serial no is: 4278

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi talinga,

    I was preparing to send the license file to your email, but I'm unable to locate the version of your software. Could you please provide the Version/Build number of your software?

    Regards,
    Earl

  • talinga's avatar
    talinga
    Experienced User
    2 years ago

    Hi Earl

    Build number is 2023.10.1.12

    Product number is AccountRight Plus AU 2023.10.0

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi talinga,

    Thank you for providing this information, and I apologize for the delayed response. I've successfully confirmed and activated your Company File, and the license file has been sent to the email registered to your account.

    Regards,
    Earl

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