Forum Discussion

ChezW's avatar
ChezW
Experienced Cover User
4 years ago

Find Transactions by Card

Hi All, I'm using AccountRight Plus AU 2021.1.1 and have been having trouble with Find Transactions by Card returning the message "No Matching Records Found; Click Advanced to Review Filters" I've c...
  • Tracey_H's avatar
    Tracey_H
    4 years ago

    Hi ChezW 

     

    Thanks for narrowing it down to pay liability transactions. We are aware of an issue where those transactions are not displaying when searching by Card in Find Transactions. This has been logged with our developers for investigation. 

     

    In the meantime, searching by the applicable liability in the Payroll Category tab may be a suitable workaround.

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

ChezW's avatar
ChezW
Experienced Cover User

Thanks for the support Tracey

I've tried both suggestions but still cannot get the transactions to show.

I'm really baffled by this. It's happening on different client files, different user logins and different PCs.

It was something I used to rely on a lot but am having to find other alternatives given it's not reliable. Very frustrating!!

I appreciate your suggestions though.

Tracey_H's avatar
Tracey_H
Former Staff
4 years ago

Hi ChezW 

 

Thanks for narrowing it down to pay liability transactions. We are aware of an issue where those transactions are not displaying when searching by Card in Find Transactions. This has been logged with our developers for investigation. 

 

In the meantime, searching by the applicable liability in the Payroll Category tab may be a suitable workaround.

 

Please let me know if you need further help.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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