Forum Discussion

Patty42's avatar
Patty42
3 years ago

Employee Card & Transactions

Hello MYOB Team,

 

I keep getting error messages when trying to view the cards for two of our employees. In addition to this, I am unable to edit or delete any payrun transactions involving these two employees.

 

Any assistance on this matter would be much appreciated.

 

Kind regards,

 

 

  • ChrisMYOB's avatar
    ChrisMYOB
    3 years ago

    Hello Patty42 

     

    Thank you for the information.

     

    I have run a script over the file which should resolve this error. 

     

    If my response has answered your inquiry please click "Accept as Solution" to assist other users to find this information.

  • ChrisMYOB's avatar
    ChrisMYOB
    Former Staff
    3 years ago

    Hello Patty42 

     

    Welcome to the Community Forum. 

     

    I will be able to run a script over the file to resolve this issue. 

     

    Can you please just confirm the last 4 digits of your serial number as well as the Company File ID? 

     

    The Company File ID can be found under Help > About MYOB when logged in.

    • Patty42's avatar
      Patty42
      3 years ago

      Hi Chris,

       

      Last 4 Digits of the Serial Number are 1704.

       

      Company File ID is 37.

    • Patty42's avatar
      Patty42
      3 years ago
      ChrisMYOB wrote:

      Hello Patty42 

       

      Welcome to the Community Forum. 

       

      I will be able to run a script over the file to resolve this issue. 

       

      Can you please just confirm the last 4 digits of your serial number as well as the Company File ID? 

       

      The Company File ID can be found under Help > About MYOB when logged in.


      Hi Chris,

       

      Last 4 Digits of the Serial Number are 1704.

       

      Company File ID is 37.

      • ChrisMYOB's avatar
        ChrisMYOB
        Former Staff
        3 years ago

        Hello Patty42 

         

        Thank you for the information.

         

        I have run a script over the file which should resolve this error. 

         

        If my response has answered your inquiry please click "Accept as Solution" to assist other users to find this information.

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