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Thill's avatar
Thill
Trusted Cover User
8 months ago
Solved

Employee Pays stuck in Bank Transactions?

 After processing a multi-employee Electronic Payment of Pays via the Bank File process for the first time, the individual Pays are now stuck in Bank Transactions! The cause is almost certainly that the 1-1000 bank account was selected as the account the payments would come from! It appears the correct account to select as the account the payments would come from, should have been a 'clearing account', either the default 1-3000 Electronic Clearing Account, or a newly created clearing account!

 Anyway, how can the Pays now be correctly allocated?  

  •  Our solution involved deleting the original "EP000..." bank file, then creating a new one after having created, and used, a new Payroll Clearing Account when creating a new (replacement) bank file for the pay run transaction(s). Of course we didn't upload the new bank file to the bank!

     To help ensure the individual pay transactions were cleared from MYOB's unallocated list, we created a Bank Rule specifying that the transactions of the appropriate matching pay description were to be allocated to the correct account.

     All good now, thanks, Thill

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4 Replies

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator

    Hi thill,

    Thank you for your detailed post and my apologies for the late response. In most cases, when you have a mix of multiple bank feed transactions and a single electronic payment transaction, it's advisable to consider deleting or reversing the electronic payment transaction. Afterward, process electronic payments for each individual pay transaction separately. This way, you can more easily match the bank feed transactions with the individual electronic payment transactions.

    Feel free to post again, we're happy to help!
    Regards,
    Earl

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator

    Hi thill,

    I just want to check if you're still having this issue? If so, please feel free to post again and one of us will be happy to assist you.

    Regards,
    Earl

    • Thill's avatar
      Thill
      Trusted Cover User

       Our solution involved deleting the original "EP000..." bank file, then creating a new one after having created, and used, a new Payroll Clearing Account when creating a new (replacement) bank file for the pay run transaction(s). Of course we didn't upload the new bank file to the bank!

       To help ensure the individual pay transactions were cleared from MYOB's unallocated list, we created a Bank Rule specifying that the transactions of the appropriate matching pay description were to be allocated to the correct account.

       All good now, thanks, Thill

      =====================

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator

        Hi thill,

        Thank you for informing us that your issue has been successfully resolved. If you have any more questions or need further assistance in the future, please don't hesitate to reach out, and we'll be here to help.

        Regards,
        Earl