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Thill's avatar
Thill
Trusted Cover User
2 years ago

Employee Pays stuck in Bank Transactions?

 After processing a multi-employee Electronic Payment of Pays via the Bank File process for the first time, the individual Pays are now stuck in Bank Transactions! The cause is almost certainly that ...
  • Thill's avatar
    Thill
    2 years ago

     Our solution involved deleting the original "EP000..." bank file, then creating a new one after having created, and used, a new Payroll Clearing Account when creating a new (replacement) bank file for the pay run transaction(s). Of course we didn't upload the new bank file to the bank!

     To help ensure the individual pay transactions were cleared from MYOB's unallocated list, we created a Bank Rule specifying that the transactions of the appropriate matching pay description were to be allocated to the correct account.

     All good now, thanks, Thill

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Earl_HD's avatar
Earl_HD
MYOB Moderator
2 years ago

Hi thill,

Thank you for your detailed post and my apologies for the late response. In most cases, when you have a mix of multiple bank feed transactions and a single electronic payment transaction, it's advisable to consider deleting or reversing the electronic payment transaction. Afterward, process electronic payments for each individual pay transaction separately. This way, you can more easily match the bank feed transactions with the individual electronic payment transactions.

Feel free to post again, we're happy to help!
Regards,
Earl

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