Freight Charges?

Sorry Earl - I guess I didn’t explain it properly.

What I meant is that I only noticed the freight was missing when I was allocating payments from different customers.

For example, the customer paid $1,025, but when I went to allocate the payment, the invoice showing on my end was only $1,000. The $25 difference was the freight charge that we had originally added to the invoice.

The customer definitely received the invoice with the freight included, but for some reason, the freight charge has since disappeared from the invoice on my end.

This has happened with a few different customers, which is why I’m concerned there may be an issue with the invoices or MYOB.

The settings for the linked accounts are correct, and I have "I charge freight on sales" enabled. These settings have been the same for years and have never been an issue before.

I’m just trying to understand why the freight is disappearing from the invoices after they have already been issued to the customers.

Hi Freddy21,

That sounds like a hassle. Allocating a customer payment shouldn’t remove freight from a recorded invoice, so I’d first open one of the affected invoices and check whether the freight is still included in the invoice total and Balance Due before sending the statements.
 

If the freight is missing from the invoice itself, go to Setup > Linked Accounts > Sales Accounts and make sure “I charge freight on sales” is selected and linked to the correct income account. Save the change, then test it with a new invoice. If the invoice total still includes the freight but it only appears to be missing on the payment allocation screen, please share a screenshot or support case number so the specific transaction can be checked.

For more information, please check this help page for detailed guidance: Managing linked accounts.

Regards,
Earl