GST no missing on Sales Invoice
We email our sales invoices to our customers, and we've had two instances where the customer has sent an invoice back, as it does not have the GST number on the invoice, its just missing. The title ...
Forum Discussion
Hi Bradworthington,
I totally get how frustrating and puzzling this can be. It's strange that only a few invoices are missing the GST numbers out of so many. No worries; we're here to help you figure this out. I would highly recommend following the previous workaround that Doreen_P provided. Your patience while we sort this out is really appreciated. Let me know how you'd go with this and if you need further help.
Kind regards,
Shella
is there a way I can see the invoices that are emailed through this process, so I can see if the pdf's are with or without the GST no ?
Hi Bradworthington,
Sure thing! You can definitely keep tabs on the invoices you've emailed. Just head over to the Sent Emails window, which you can find at the bottom of the command center. This lets you track if your emails have been sent out successfully. As for checking if the PDFs have the GST number, the system doesn't really let you do this after the emails have been sent. You'll need to look at the sent invoices or the invoice template you used before sending the invoice. If the template has the GST number, then the PDFs your customers receive should have it too. And here's a tip: if you want to double-check, you can send a copy of the invoice to yourself. This way, you can see exactly what your customers are getting.
Don't hesitate to reach out if you need further assistance.
Cheers,
Princess
