Forum Discussion

leibholdqpbc's avatar
leibholdqpbc
Experienced User
4 years ago

Have items enabled on time billing but order reverts to item layout

I have a re-occurring order/invoice which has items on it. Have enabled "I Include Utems on Time Billing Invoices" I edit the reoccuring order/invoice from item to time billing layout. It warns an...
  • Steven_M's avatar
    Steven_M
    4 years ago

    Hi leibholdqpbc 

     

    The changing of the layout of those transactions is something that we have raised with the required team for investigation. As yet, we don't have a timeframe for resolution.


    It should be noted that my previous post was to help identify what situation you are currently in i.e. is the layout updating due to that first line or are we dealing with a new previously unreported situation.

leibholdqpbc's avatar
leibholdqpbc
Experienced User

Arbitrarily changing the selected format layout of a order/sale is not acceptable in any terms.
More amazing is your acceptance that this is ok
I used time billing with items for all sales and this worked in version 19 WITHOUT some dodgy workaround by putting a time billing item in the first line
The way MYOB passes off bugs as normal operations is annoying

 

 

Steven_M's avatar
Steven_M
Former Staff
4 years ago

Hi leibholdqpbc 

 

The changing of the layout of those transactions is something that we have raised with the required team for investigation. As yet, we don't have a timeframe for resolution.


It should be noted that my previous post was to help identify what situation you are currently in i.e. is the layout updating due to that first line or are we dealing with a new previously unreported situation.

  • leibholdqpbc's avatar
    leibholdqpbc
    Experienced User
    4 years ago

    If myob is aware that it is a bug/issue, then a response of

     

    "Yes, that is an issue that is being looked at.
    If you could use the work around of to ensure that the transaction does save as a time billing invoice that first line does need to be an activity-based line.
    Having that line set to be an item will convert that invoice into an item-based one when saved as a recurring or when recorded.

    The team are working on this  issue"   is more approriate

    Your original answer made it appear that this was an expected outcome of using time billing for purely items.

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