HI,
This is like a revolving door that no one seems to be able to escape, but when you send an remittance advice to a supplier and it does not show which Credit notes are being applied from Customer side then we cannot expect the Supplier to know what has been matched against which invoice, all they see is a reduced amount received.
Here comes the crazy money wasting wheel. The supplier is non the wiser as to how to apply which CRN to their invoices because our system (MYOB) , did not let them know on the remittance advice where we applied the credit , because sometimes the CRN only arrives after the original invoice has been settled and then the customer cannot apply to original invoice. So not only is it a waste of our time digging for information to help the supplier but we have wasted the Suppliers time trying to figure it out.
Surely it is a matter of changing the report in the system to add the additional feature, I mean AI could possible do it in a couple of seconds and still it is not corrected. 10 years of MYOB and the problem is still the same
