How can utilised credit notes be shown on remittance advices
I saw a post from 2021 (now closed) that this was an issue and that MYOB support didn't consider to be something that needed resolving.
Can anyone advise if there is now a way to show the utilisation of credit notes against purchase invoices on remittance advices sent to suppliers to support payments. As of Oct23 our remittance advices just show the net amount paid against a supplier invoice, without showing the fact that a credit note has been utilised:
For example:
Purchase invoice #INV-123 $500
C/Note #CN-456 ($150)
Net due and paid $350 (shown against INV-123 on remittance advice)
Some (disorganised) suppliers don't bother trying to work out why we paid less than the full amount and match payments to whatever they feel like, perhaps to the oldest invoices/cnotes in their ledger. It then doesn't take many weeks before our ledger bears no resemblance to their ledger due to missed invoices/cnotes/early settlement discount differences etc, particularly if the supplier doesn't send out regular statements.
Showing the utilisation of credit notes against purchase invoices on remittance advices will help to reduce some issues and help reduce wasted time reconciling messed up purchase ledger accounts.
