Forum Discussion

Casa1's avatar
Casa1
User
4 months ago

importing Error

Hi all,  I am having issues with importing some sales data for 3 days. I go through the process to match all the data and then get an error code. It seems the first line goes through ( attempted th...
importing
gavin12345's avatar
gavin12345
Ultimate User
4 months ago

Hi Casa1 

 

To resolve most import issues, try this.

 

Manually enter 2-3 transactions similar to the ones you want to import. Export these 2-3 transactions. Study the export file. Use this a a template for importing. What you will find for example is you need a blank line between every invoice.

 

Regards

Gavin

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    4 months ago

    Hi Casa1,

     

    Thanks for your post.

     

    My apologies for the delay in response. Thank you for providing the error log file. We would like to follow up on the resolution that gavin12345 provided. Did it fix the issue? If not, we might need to investigate this further. Kindly verify the last four digits of your serial number together with the company file name or number where you're having this import error.

     

    We're looking forward to your response. 

     

     

    Kind regards,

    Shella