Forum Discussion

DavidVine's avatar
DavidVine
12 months ago

In Tray Issues

We are currently experiencing issues with the In Tray   we have employees what are showing different numbers of documents in the in-tray at the same time - some can see 29, others can only see 20 ...
  • Doreen_P's avatar
    Doreen_P
    12 months ago

    Hi, DavidVine

     

    Thanks for your post.

     

    The main reason here is likely the way your computer is showing things on the screen. It's a bit like how adjusting the zoom on your camera changes what you see in a photo—in this case, the display settings are affecting the way your documents are shown.

     

    When you're on full screen, the computer might try to fit more documents on the screen by adjusting their size and layout. But when you're not on full screen, it could be showing fewer documents to keep everything readable and clear.

     

    To fix this, you might want to tinker with your computer's display settings. Check things like screen resolution or scaling options – these settings can influence how much fits on the screen at once.

     

    Please let us know if you require any further assistance with this.

     

    Best regards,

    Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator

Hi, DavidVine

 

Thanks for your post.

 

The main reason here is likely the way your computer is showing things on the screen. It's a bit like how adjusting the zoom on your camera changes what you see in a photo—in this case, the display settings are affecting the way your documents are shown.

 

When you're on full screen, the computer might try to fit more documents on the screen by adjusting their size and layout. But when you're not on full screen, it could be showing fewer documents to keep everything readable and clear.

 

To fix this, you might want to tinker with your computer's display settings. Check things like screen resolution or scaling options – these settings can influence how much fits on the screen at once.

 

Please let us know if you require any further assistance with this.

 

Best regards,

Doreen

DavidVine's avatar
DavidVine
12 months ago

Thanks for the response however the issue is the other way around - less documents show on full screen than when not on full screen

 

And the issue is not restricted to just one computer, the client has 4 users that also had exactly the same issue as I have had off site

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    12 months ago

    Hi, DavidVine

     

    Thank you for your prompt response.

     

    Kindly check the display settings on your computer to make sure that everything is set up correctly. To check it, select Start > Settings > System > Display.

     

    Please let us know how it goes on your end.

     

    Best regards,

    Doreen

    • DavidVine's avatar
      DavidVine
      12 months ago

      I am unable to check or change any settings due to IT restrictions on terminal server settings.

       

      However I can confirm that yesterday's problem has not been able to be replicated today - it appears to have fixed itself overnight

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        12 months ago

        Hi, DavidVine

         

        Thank you for updating us.

         

        We're glad to hear that your concern has been resolved. Should you need further support, we are here to assist you promptly. Feel free to start a new post, and we'll be ready to address your concerns.

         

        Best regards,

        Doreen

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