Forum Discussion

Member

3 months ago

In Tray not accepting invoices

Yesterday I could not load any invoices into the In Tray. After a few minutes of loading they would just disappear. The problem is not resolved today. Anyone else having this issue?

In Tray not loading

Genreve_S

MYOB Moderator

3 months ago

Hi Carolin-w,

Thanks for flagging this. The In Tray spinning and not showing anything does sound like it’s stuck.

You could jump into the In Tray in your browser and see if anything’s still “processing”? If so, cancel it and try the upload again.

If it’s still playing up after doing that. I recommend reaching out to our support team, so they can have a deeper look. You can do this by creating a support ticket on the My Account page or connecting with our live chat team through MOCA, our virtual assistant.

Regards,
Genreve