Forum Discussion

Carolin-w's avatar
Carolin-w
Member
3 months ago

In Tray not accepting invoices

Yesterday I could not load any invoices into the In Tray. After a few minutes of loading they would just disappear. The problem is not resolved today. Anyone else having this issue?  
In Tray not loading
DJ3's avatar
DJ3
Experienced User
2 months ago

Good afternoon, I am having the same issue.  In Account Right Plus desktop version.  Command Centre shows there are documents in the In Tray but there is nothing there.  I try and put one in there by drop and drag, not email and will not load up.  Please fix this issue.

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    2 months ago

    Hi DJ3,

     

    Thanks for the heads-up. There’s no reported issue with in tray not accepting invoice at the moment. Try opening it in your browser, check if anything’s still processing, cancel it and re-upload. If it still acting up, lodge a ticket at My Account or jump on live chat via virtual assistant MOCA and we’ll take a closer look.

     

     

    Cheers,

    Shella

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