Forum Discussion

Carolin-w's avatar
Carolin-w
Member
3 months ago

In Tray not accepting invoices

Yesterday I could not load any invoices into the In Tray. After a few minutes of loading they would just disappear. The problem is not resolved today. Anyone else having this issue?  
In Tray not loading
SSF's avatar
SSF
Member
2 months ago

My intray still not working here, please advise asap what is wrong or what I can do, I have now thousands of creditors to enter

Earl_HD's avatar
Earl_HD
MYOB Moderator
2 months ago

Hi SSF,

Thanks for raising this. There are currently no reported issues with In Tray. I recommend reaching out to our backend team so they can take a closer look for you. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

  • SSF's avatar
    SSF
    Member
    2 months ago

    my in tray is now working, but today the program is running ridiculously slow and so many "time outs" and "shut downs"
    I don't know what is going on there, but this has to be sorted as the time wasted in a business with these problems is crazy

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