...Very strange indeed, It is only with a few of my main suppliers. I have looked carefully at the invoices and the ABN, names and addresses etc are the same as they were last week....
The only thing that changed I believe was yesterday's upgrade
Hi RussellHahn and Lily6
Sorry for the delay in response. Were you having the issue on just one purchase or a specific supplier? If it was just one document it may be that the system is having trouble reading that one document.
Do let me know if it is still recurring, and if it is, can you reply with a screenshot of the In Tray screen and the document itself so I am able to reproduce the error for further investigation?
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Hey Samara,
This thing is happening to two of my main suppliers. And it is a new fault because the data used to be automatically extracted for them..
Attached are 2 sample invoices that the program can longer read.
If i manually type the name in, the rest of the data apperars correct
The ABNs have been checked against the card files
Russell
Hi RussellHahn
Thanks for providing those examples. Do you also have an example of a previous bill where it has actually recognised the name so I can compare the 2?
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Hi there,
I don't know how or why, but the bug has finally fixed itself.
Thank you MYOB
Hi Samara,
Only 2 suppliers which I've received most invoices from them. After clicking Create New Bill in In Tray, usually the purchase order will be pre-filled. Now I have to type the supplier name then it will be pre-filled. I have checked ABN and all supplier details are correct. I have tried to modify the supplier name as trading name instead of company name but it didn't work as well.
