Forum Discussion

Michelle60's avatar
Michelle60
Member
9 months ago

In Tray

My client file notes that there are 5 items to be processed in the 'In Tray' but there are only 2 items - does anyone else have this issue.  Michelle
Earl_HD's avatar
Earl_HD
MYOB Moderator
8 months ago

Hi Michelle60,

We've had a good look and couldn't find any reported issues like the one you're experiencing. What I recommend is to clear your AccountRight cache to avoid software discrepancies Clearing the AccountRight Cache. If the issue remains the same, it would be best to have our backend team take a closer look. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.



Regards,
Earl

  • khux's avatar
    khux
    Experienced User
    8 months ago

    We have the same issue ... says 52 to be processed, only 27 in there. Clearing the cache makes no difference.

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