INTRAY - purchases
Since the beginning of May 2025, invoices dragged into the purchases in-tray for one particular company, are not reading the correct total amount on most that are less than $250 only. MYOB is only re...
Forum Discussion
Hey SDickson,
The In Tray typically captures four key pieces of information:
- Issue date - Used to enter the Date
- Due date - Used to set the terms of the bill
- Amount - Used to enter line and total amounts
- Invoice number - Used to enter the Supplier Inv No.
If you’re noticing the amount doesn’t include tax, it’s likely that the purchases are set to "Tax Exclusive." Make sure to switch it to "Tax Inclusive" to see the correct totals. If this isn't the case, make sure to reach out to our team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.
Cheers,
Doreen
Unfortunately that is not the case, as the incorrect amount for this supplier does not occur for ALL their invoices in the in-tray, only most of those under $250 value.
I am having this issue too and some are over $250. I can have 20 supplier invoices correct and 2 would be incorrect, same supplier. I have been on online chat for over 1.5hrs to be told I need to lodge a support ticket...... & start all over again!!! I have sent them screenshots to prove it.
